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Delivery & Returns


Delivery of small products is free across the whole of the UK. These items are sent via Royal Mail 1st Class, so if you are out when delivery is attempted you should be able to collect it from your local post office.

Larger products are sent via DHL. Delivery of these items is free to England, Wales and lowland Scotland. There is a charge for deliveries to the Highlands, Islands and Northern Ireland. Please see product pages for specific delivery costs.

Delivery to Ireland is also via DHL. Please see product pages for specific delivery costs.

We will email you to let you know when your order has been dispatched and when to expect delivery. You will recieve an email or text from DHL on the day of delivery to let you know what time to expect your order and giving options for changing your delivery.

We do not offer international delivery as standard but we are happy to provide a quote upon request for shipping to an overseas address.

We do offer delivery of the Oak Christmas tree to some countries in Europe. These countries include: Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal and Spain.


In the unlikely event you are not entirely happy with your purchase you can of course return it, provided you do so within 14 days of receiving the item. Once it has been returned to us we will issue a full refund.